We hope you are keeping well during these unprecedented times – we are missing you!
England Netball recently announced the cancellation of the 2020 Vitality Netball Superleague season.
As a result of this, Surrey Storm are facing unique and challenging times, along with fellow Superleague clubs and professional sports teams around the UK.
With no revenue coming in from match days, coaching sessions, camps, sponsorship and merchandise, the club is effectively missing out on a season of crucial income.
We have now contacted each of our game day ticket holders who purchased their tickets using Eventbrite, and have approached our season ticket holders with refund options.
You can find full details of our refund options below:
Game Day Tickets:
Surrey Storm are now in a position to begin issuing refunds to our game day ticket holders.
Our aim is to have refunded your ticket by the end of July.
If you have any questions, or would like some more information, please contact email@example.com.
We are offering two options for our season ticket holders.
OPTION 1 – Transfer your season ticket to the 2020/2021 season, and ‘top-up’ the value of your ticket depending on your ticket type.
OPTION 2 – A pro-rata refunds for your season tickets, as seven of our remaining home matches did not take place. Choosing this option means you would have to re-apply for your season tickets next year.
Season ticket holders have been emailed a form to fill in with their preferred option to return to firstname.lastname@example.org.
If you did not receive this email, or you are unable to download the form, please contact Fan Engagement Coordinator Tom Bonnett – email@example.com
Read the instructions carefully and fill in the form to the best of your knowledge.
A member of the team at Surrey Storm will be in touch with you by the end of July to process your refund.
If you have any further questions, please email them to firstname.lastname@example.org – and we will get in touch with you as soon as we can.
Thank you for your patience and continued support – we cannot wait to see you back at Surrey Sports Park in the future.